stSoftware privacy and security policies are based on Australian government regulations. All data and files of Australian clients are stored on Australian based servers.
PRIVACY ACT 1988 - SECT 13D Overseas act required by foreign law
When implementing new processes which are likely to result in a high risk, stSoftware shall before the processing, assess the impact of the envisaged processing operations of the protection of personal data in accordance with Australian Privacy Principles. This assessment is to ensure the safekeeping of the data subjects personal information. The assessment will contain
When necessary, stSoftware shall carry out reviews to assess if the processing is in accordance with the data protection impact assessment laid down by the APP when there is any chance of risk along with undertaking its Security checks.
stSoftware takes pride in its security policies and ensures the highest security levels for our clients' data. In the unlikely case of a data breach, stSoftware will follow the Australian government guidance to notify the data breach.
The notification form will contain
stSoftware collects personal information for billing, sales and support. stSoftware meets or exceeds principles covered in the Australian Privacy Principles Privacy Act 1988.
Your privacy is vital to us at stSoftware, and we will abide by or exceed all guidelines laid out by the APP (Australian Privacy principle) 5.2 and Principle 5.1.
stSoftware follows the principles and processes of the GPG2013 Business Continuity Management Lifecycle (BCM Lifecycle) model as the basis for business continuity management. The model is shown below:
The model identifies the six stages of activity, and repeat, with the overall aim of improving corporate resilience.
stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.
We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.
Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.
People making complaints will be:
stSoftware expects staff at all levels to be committed to fair, effective and efficient complaint handling and promotes a culture that values complaints and their effective resolution.
Our staff are empowered to resolve complaints promptly and with as little formality as possible. Where possible, complaints will be resolved at first contact with stSoftware.
Complaints can be made anonymously or with details, through the below channels;
Email support@stsoftware.com.au
Ph 1300 78 73 78
Int +1 917 267 7607
stSoftware's complaint management system ensures a consistent approach to our complaints management process.
stSoftware is committed to improving the effectiveness and efficiency of our complaint management system. To this end, we analyse learnings and engage in continuous improvement.
When possible we will inform people who make complaints to or about us about any internal or external review options available to them (including any relevant Ombudsman or oversight bodies).
